Terms and Conditions
Shipping & Delivery
Due to the current pandemic we are experiencing difficulty in guaranteeing next day deliveries. Whilst we will endeavour to ensure all delivery deadlines are met, some deliveries may be delayed. All collections from George Roberts trade counter must be pre-booked.
Privacy & Security
In order to fulfil orders we will store your account information such as email address and delivery address in order to complete an order. We use an encrypted database to protect your data and personal information. We will never give your data to a third party. All payment data is handled by our secure partners Paypal or Sagepay. They offer the highest levels of security to protect any transactions. This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site. We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. This website uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers. During the payment process, we ask for personal information that both identifies you and enables us to communicate with you. We will use the information you provide only for the following purposes. * To send you newsletters and details of offers and promotions in which we believe you will be interested. * To improve the content design and layout of the website. * To understand the interest and buying behaviour of our registered users * To perform other such general marketing and promotional focused on our products and activities.
Returns & Replacements
All of our products are carefully tested and approved for European Sale. In case you would like to return an item we offer a 14 day refund policy where the cost of return carriage is covered by the customer. For any returns please contact us first so we can arrange the return details and documentation.
If you would like to purchase an item you must add that item to your basket and then complete the checkout processes. We allow customers to create a guest account but please note any customers with accounts will be able to login quickly and view order status information. If you purchase again in the future you may use your same account and speed up the checkout process. Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur we cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Payment, Pricing & Promotions
Prices and availability of items are subject to change without notice the prices advertised on this site are for orders placed and include VAT and delivery. Please review our other policies posted on this site. These policies also govern your visit to this website.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by [Company name] and are protected by international copyright laws.
Use of Website
1.1 It is not necessary to register with us in order to use most parts of this Website.
1.3 You may print and download material from this Website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this Website is operational al day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in Website down time but we shall not be obliged to provide such notice. VISITOR
1.7 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 [We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.]
Links to and from Other Websites
1.9 Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this Website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and ,or up to date.
1.13 All material contained on this Website is provided without any or warranty of any kind. You use the material on this Website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this Website.
Law and Jurisdiction